Emergency Recovery

In the event of an emergency, our team at Brilliant Energy will do all that we can to get back to serving you. Below is a list of our services that may be unavailable during an emergency and when you can expect them to return. 
*Please note that recovery should take up to 24 hours and the listed wait times will go into effect after recovery is completed. To view updates on recovery or the usage of any of our services, please visit our Facebook or Twitter page.

Customer Service

Phone calls: 1 hour
Problem resolution (tickets): 12 hours
Mailing welcome letters: 24 hours
Mailing expiration notices: 15 days