Contact Us

Feel free to send us all questions, comments, or suggestions that you may have about our services and our customer care specialists will answer all of your concerns in a timely manner. .

Company Contact

Brilliant Energy
800 Wilcrest Drive, Suite 109, Houston, Texas 77042
Hours: 8:00 a.m. – 7:00 p.m., Monday through Friday (excluding holidays)
Phone: (713) 789-8800 (local), (877) 789-8801 (toll-free)
Fax: (713) 789-8806 (local), (877) 789-8806 (toll-free)
Email: customerservice@brilliantenergy.com

Click here for our contact form.

Power Outages

Contact your local TDU – contact information can be found here.

Brilliant Energy accepts the following forms of payment:

Online: Electronic Check, Debit Card, Credit Card
In Person: ACE Cash Express
To find the location nearest you click here.
You may also pay by check mailed to:
Brilliant Energy
P.O Box 840974
Dallas, TX 75284-0974

Public Utility Commission of Texas (“PUC”)

If you need additional assistance, you may contact the Public Utility Commission of Texas. You will need your account number, documentation to support your claim and Brilliant’s certificate number, which is 10140.

Public Utility Commission of Texas
Customer Protection Division
PO Box 13326
Austin, TX 78711-3326
Telephone: (888) 782-8477
TTY: (800) 735-2988
Email: customer@puc.state.tx.us

Helpful Links

Public Utility Commission of Texas (“PUC”)
Electric Reliability Council of Texas (“ERCOT”)