Who is Brilliant Energy?
Brilliant Energy is a Houston-based retail electricity provider who has served Texans since 2007. We believe in creating a great customer experience, providing competitive prices, and facilitating constant improvement. We’re a company of animal lovers who believe that getting the job done well is more important than dressing up every day. We care about our employees, and strive to create a family-like environment that encourages the sharing of ideas and pet pictures. We are proud of our employees and how hard they work every day to provide the best customer experience. We are proud to say that we were recognized for our commitment to excellence by the Better Business Bureau's 2016 Awards for Excellence.
“Carried on a cloud…”
Brilliant Energy believes that great customer service is about making the customer experience as easy and as comfortable as possible. We have worked to create transparency so that our customers never feel kept in the dark. Our easy-to-read billing explains where every charge comes from, and we take the time to address any questions and needs that you might have. We believe that a great customer experience also involves treating you with the respect and fairness you deserve.
"We give the customers the feeling that they are being carried on a cloud."
- Richard Wakim, President
Who is The Professor?
The Professor is our biggest fan and energy-savvy mentor. Visit him in his corner whenever you might want to learn more about deregulation, your bill, or any other aspect of either your electricity or the electricity industry. He is constantly creating new lessons, so be sure to check The Professor's Corner.